Refund Policy

This Policy is part of the TOOLNEXX Flash Terms of Service. Review it before adding funds or buying a number. Wallet deposits and number-purchase refunds are different: a purchase refund restores wallet balance and does not reverse the original deposit.

Once a UPI or Binance/USDT deposit is verified and credited, it is ordinarily final and can only be spent on TOOLNEXX Flash services. Credited balance is not withdrawable as cash, refundable to the original bank, UPI or crypto account, or transferable to another user, except where applicable law requires otherwise.

Payments remain pending until an administrator confirms receipt and approves the credit. A rejected or pending request is not a wallet credit. If you sent funds but your request was rejected or remains unresolved, contact support with your account email, amount and genuine transaction reference so the payment can be investigated. Do not submit a duplicate or another person's reference.

If no SMS code has been received and the upstream provider successfully cancels the order, the full purchase price is returned to your TOOLNEXX Flash wallet. Failed number acquisition and provider-confirmed cancellations without a received code are also refunded to the wallet. Check My Orders and Transactions for the result; simply waiting without a confirmed cancellation does not guarantee a refund.

An order is not eligible for a cancellation refund after a verification code has been delivered or the order has been completed. A third-party app rejecting the number or a late OTP does not by itself entitle you to reverse a credited deposit. Nothing in this Policy overrides mandatory consumer rights.

The provider may reject cancellation soon after purchase. When this happens, TOOLNEXX Flash shows a two-minute retry countdown for that order. The countdown indicates when you can try again, not a guaranteed provider cancellation deadline. Credit is returned only after cancellation is confirmed.

Use the exact recipient, token and network displayed on Add Funds. Transfers to the wrong address, network or token may be irreversible and unrecoverable. We cannot guarantee recovery of misdirected funds. Report a payment error or unauthorized transaction promptly to support and your payment provider; never share a private key, seed phrase or UPI PIN.